FAQs

Events we cater for?

All types of events.

Equipment we hire?

Professional & Reliable Sound, Lighting, Projectors, Tables, Chairs, Wedding Decor, Inflatable Decor, UV Decor, Gazebos, Space Heaters, Trussing, Effect Machines, Stage Riser & DJ Equipment.

Delivery & Set Up Policy?

Refer to http://dancepartyhire.com.au/delivery/

We recommend all Projector Hire client’s to bring their laptop/device that they will be using at the time of set up or pick up to check if it works on their laptop/device.

Discounts?

5% off for all hires for all facebook members, 15% off all hires for returning clients & friends, 25% off all hires for regular clients (5 hires or more), 50% off all hires for Family

* Hire must be over $150 (excluding traveling, set up/pack up & overtime fees)

* To be entitled to a discount, the total amount must be paid via bank transfer prior to the hire

Public Holidays?

All hires/event production is an additional 50% on all Public Holidays

If receiving a discount the cost will be i.e Total Plan Price = $200 x 50% = $300 with a 10% discount = $270 in total for the public holiday

* Public Holidays fee’s don’t apply to any traveling fees & or overtime fees

Last Minute Hires?

15% surcharge on the total amount for all hires booked within 48 hours of the hire pick up or drop off time.

Overtime Fees?

$50 an Hour after 3 Hours for any type of event production or event speaker plan.

Multi Day Hire?

24-48 hours the price is a additional 50% then for 48 hours-1 week hire the price is a additional 50% i.e 1 day = $50 – 2 days = $75 – 1 week = $100

* Public Holidays may affect the cost of the Multi Day Hire

Traveling Fees?

$0.50 per 1 km driven from Narrabri (All Central Coast Hires must be picked up & returned at our location at Booker Bay)

• All clients who spend over $150 (excluding traveling & overtime fees) within 20km of Narrabri recieve free delivery & pick up.
• All clients who spend over $300 (excluding traveling & overtime fees) within 45km of Narrabri recieve free delivery & pick up.
• All clients who spend over $500 (excluding traveling & overtime fees) within 90km of Narrabri recieve free delivery & pick up.

Set Up & Pack Up Fees?

From $40 for set up & pack up at our preferred time or from $80 for set up & pack up at the clients preferred time (large custom hires may attract an additional fee to cover for additional time)

Damages/Non Returned Items?

All damages & non returned items must be paid for at full retail price.

Areas we service?

Northwest NSW, Country & Outback NSW, Muswellbrook, Singleton, Newcastle & Central Coast

Strobe Light Danger & Safety?

If anyone who is attending your event has epilepsy, we will need to be notified not to use/hire our strobe as it can trigger an epileptic fit.

If hiring a strobe we recommend leaving it on for a max of 5 – 30 seconds & only turning it back on every 5-10 minutes.

Backup Equipment?

Using reliable equipment with experience is the best way to ensure there’s no let downs during an event, all equipment is maintained and checked regularly

Extra Leads & Powerboards etc

Payments?

All deposits & payment must be paid 12 hours prior to the hire set up or pick up time.

Payment Options?

We accept the following: Bank Transfer, PayID & Cash on delivery for hire set ups if agreed upon.

Refund Policy?

In order to guarantee the availability of the equipment the hirer has inquired on a specific date, Dance Party Hire will require the full amount 12 hours prior to the time of booking. Once a booking and the deposit amount has been made this payment is non refundable due to an order cancellation by the customer if a customer would like to review or amend a booking they must email Dance Party Hire, amendments are subject to availability. In accepting the terms and conditions on the booking page, the customer understands that they must have the required identification documents to hire equipment from Dance Party Hire. A refund will not be offered if a customer fails to comply with the identification terms and conditions when picking up or receiving hire equipment. Any losses or damages to equipment will be invoiced to the hirer. In the unlikely event that goods provided for the hire period are faulty, Dance Party Hire will need to inspect the item/s upon return to find the cause of the fault. If the fault is not related to the use or damaged caused by the customer, the customer will receive a refund for the hire cost of the faulty component/s only. In some cases Dance Party Hire will offer a larger refund than the individual cost of the hire component/s.

Deliver, Set Up & Pack up times?

We deliver/set up 1-48 Hours before your event time starts.

It takes us around 10 min to 3 hours to pack up after your event time.

* Large custom hires/production may be charged for set up/pack up time

Does the Mobile DJ Plan include a Mobile DJ?

The Mobile DJ Plan includes a Mobile DJ with 15+ years experience which is the owner of Dance Party Hire.

If you want to ask us any more questions please contact us via email info@dancepartyhire.com.au and we will be happy to answer your questions